Quality Management System

The purpose of our business is delivering our Brand Promise to our customers.  Our Quality Managment System is ISO 9001:2008 certified, which means we have procedures in place to insure our promise is being carried out.  It’s all about identifying, meeting and exceeding our customers’ expectations. Therefore, our Brand Promise is also our Quality Policy:

WE PROMISE TO TAKE GOOD CARE OF YOUR PRODUCTS AND YOU THROUGH OUR MASTERY OF THE DETAILS.

Quality Objectives

On Time

Reliable on-time service is one of the reasons our customers love working with us. Pooling and distributing small, widely scattered LTL shipments requires precise orchestration.

• Trademark load coordinators continually track each LTL shipment.
• We keep freight moving even when the unexpected happens.
• Our routes are designed with built-in flexibility.
• We anticipate the unpredictable and can instantly respond to changing needs.

Intact

We deliver your product in the exact condition it was shipped by providing an unbroken chain of cold.

• Trademark’s Product Protection Program keeps your LTL shipment at the proper temperature at every stage: loading, cross docking, over-the-road and unloading.
• Our load coordinators and drivers follow an exacting set of procedures to verify proper handling.
• Calibrated temperature devices continually monitor temperatures.
• Temperature-controlled storage facilities keep your product cold during transfer.

No Surprises

There’s nothing worse than having your customer find out something unexpected happened before you do! That’s why we avoid it. To handle tough LTL challenges, communication is key.

• Our quality management system is designed to keep you informed all the time, ahead of time.
• Each customer is assigned a single point of contact.
• Your customer service representative understands every detail of your LTL shipment upfront.
• You receive updates and confirmations along the way.
• No surprises for you, no surprises for your customer.